Each individual within the funeral team will have their own preferred method for business communication, this may include but is not limited to face-to-face meetings, telephone, letter / memo, video-call or e-mail.
Identify the advantages and disadvantages of each method and the most appropriate depending upon the circumstances for the communication.
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NAFD GUIDANCE: The student should consider language, accent, individual IT skills, manner and address, perception, interpretation, cultural sensitivities and people with additional needs. They should consider how each method of communication will impact on other team members, clients or the wider community. What type of message are they trying to get across? What is the most appropriate method of communication for this?
DAVID: Think about how you and other colleagues communicate with clients, what are the benefits and limitations of these methods.
Within your work consider the impacts on yourself, colleagues, the business, or the community.
COMMAND WORDS: IDENTIFY
WORD COUNT: 750