Welcome to Funeral Service Operative Quality and Compliance Training – designed and delivered in conjunction with the North Tees & Hartlepool NHS Foundation Trust.
NOTE: FOR NAFD MEMBER TRAINING ONLY
The Funeral Service Operative (FSO) Quality and Compliance Training has been designed to combine the requirements of the Funeral Director Code of Practice and ‘Quality’ QMS into daily working practices.
The training is specifically relevant to funeral service operatives, assistants and driver / bearers who have responsibility for the identification, removal, transportation, care, and visitation of deceased persons. The objective of the training is to enable employees to understand how to achieve consistency of standards for the benefit of compliance with the Funeral Director Code and to contribute to QMS continuous business improvement.
This course will be completed in a one-day 6 hour online workshop.
The training is delivered by an experienced NHS pathologist trainer and an experienced NAFD funeral training professional.
The topics covered in this workshop are:
Compliance working to the requirements of the Funeral Director Code.
Quality managed processes and procedures.
Practical working to support business audit and risk management.
Relevance of Identification, Traceability, Security and Accountability.
Infection Controls and use of PPE.
Documentation and timely Mortuary Record keeping.
Assessment
Assessment of learning takes places throughout the day.
Certification
A Certificate of Training will be issued following completion of the workshop.
Delegates will receive a NAFD Certificate of Training worth 6 CPD points on successful completion of this one day training workshop.
Registration and Payment:
1. Eligibility for this course is for funeral service operatives and driver / bearers.
2. Initial registration is completed through the NAFD Education website www.nafdeducation.org.uk
The total cost of this course is £295 and includes:
- NAFD registration fee (£150)
- NHS North Tees Registration fee (£145)
- External verification fees
- 1 full teaching day
- Online resource access including a digital support pack containing guidance, templates and other useful documentation.
3. Last registration date for students is 2 weeks before commencement of each training workshop.
REGISTRATION: Available from Wednesday 15th May 2024
Course dates:
| 4th JULY | FSO Quality and Compliance |
Registration for members in SCOTLAND |
| 8th AUGUST | FSO Quality and Compliance |
Registration for members in ENGLAND / WALES / NI |
| 19th SEPTEMBER | FSO Quality and Compliance |
Registration for members in SCOTLAND |
| 17th OCTOBER | FSO Quality and Compliance |
Registration for members in ENGLAND / WALES / NI |
| 14th NOVEMBER | FSO Quality and Compliance |
Registration for members in SCOTLAND |
| 12th DECEMBER | FSO Quality and Compliance |
Registration for members in ENGLAND / WALES / NI |
Places are limited to 12 places per workshop.
Please note: this workshop is not suitable for individuals who are new to the funeral service operative role as it does not teach the underpinning skills and knowledge required to care for the deceased.
Training dates for 2025 will be published later in 2024.
