End of Unit 1 Proof of Learning Assessment Copy

Match the Attribute to the descriptor statement

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Funerals focus on the needs of people, many of whom will be distressed and some of whom may be vulnerable. The Funeral Director must be able to relate to those who call upon them in their time of bereavement. When conducting the funeral, the Funeral Director needs to give clear instructions to those present, guiding and explaining the procedures to them. This calls for clarity of expression in a manner appropriate to the occasion and, sometimes, may call for the Funeral Director to provide gentle guidance.
The FD must be able to meet the needs of bereaved people, not only those of a technical nature but of general operational and people management skills. Attention to detail, a high degree of accuracy and ability to manage and prioritise work accordingly are essential skills.
The Funeral Director most be able to demonstrate sensitivity by showing that they appreciate the sense of loss being experienced. By demonstrating sensitivity, respect for the feelings of the bereaved person is shown.
The FD must be able to display tact, calmness and patience in order to provide the best possible support to each bereaved family. NAFD members tell us that they are increasingly exposed to family conflict during funeral arrangement meetings.

Good Interpersonal Skills
Technically Competent
Empathy
Flexible in Style of Approach and Manner

During the funeral arrangement and on the day of the funeral, explain how you would ensure that you instil trust and confidence in your client and other mourners through professional practice.

This response will be reviewed and graded after submission.

Based on the descriptions in your learner material, match the expenses below to the type of financial cost.

Fixed Costs, Variable Costs, Disbursements

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Premises, Fleet, Mortuary Equipment, Fees, Furnishings
Coffins, Casual Labour, Fleet fuel and running costs
Crematorium fees, Cemetery charges, Minister’s and church, Celebrant’s fees

Fixed Costs
Variable Costs
Disbursements

What are the main roles and responsibilities of the Funeral Director?

This response will be reviewed and graded after submission.

Identify the nine protected characteristics of the Equality Act 2010 which funeral employees need to be considerate of. List all nine characteristics below:

This response will be reviewed and graded after submission.

The term ‘overheads’ refers to a group of expenses that are necessary to the functioning of the funeral business, but cannot be immediately associated with the products or services being offered. Which of the following is true?

Overheads need to be paid by the funeral business, regardless of the number of funerals which they carry out.
A business does not need to pay overheads if they don’t deliver the minimum number of funerals required in a given period.

End of Unit 1 Proof of Learning Assessment Copy

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