Consider each of the protected characteristics and the potential for prejudice. With the support of your tutor: –
a) identify how each of the ‘protected characteristics’ may manifest within a funeral service context.
b) discuss the potential for prejudice within your own workplace and the reputational damage that may be caused should the law be broken.
c) check internal business processes and procedures for identification and removal of the deceased, arranging, managing and conducting the funeral and if/where applicable, discuss with your employer, and make recommendations for improvement to ensure processes exist to safeguard against discrimination.
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