Looking at Different Jobs Copy

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Looking at the different jobs within the funeral industry.

Funeral Assistant’s are sometimes referred to as Funeral Attendant’s; Funeral Operative’s; Driver Bearer‘s and take responsibility for…

Providing information over the phone to bereaved people, including taking the first call received from clients	Excellent oral skills Knowledge of procedures
The removal and transportation of the deceased into care to the funeral directing business	Communication – written and oral Knowledge of procedures, services and legislation Attention to Detail
Basic Preparation and Presentation of the deceased	Care and attention to detail
Preparing the Coffin	Attention to detail Numerical and Written
Ensuring all funeral service vehicles are clean and prepared for each funeral	Knowledge of legislation and procedures Planning and Organising Communication – written and oral
Escort mourners to the chapel of rest	Client Care and Empathy including Organising
Driving the hearse and for carrying of the coffin from the hearse into the Crematorium; Churchyard; Woodland etc	Planning and Organising
Assist and support the relatives and friends through the arrangements and ceremonies	Knowledge of procedures Written skills
Arrange for transportation of floral arrangement	Client Care Communication – oral
Collect attendance and tribute cards	Communication – written and oral Written skills

Job Role: Funeral Arrangers and Administrators take responsibility to…

Provide information over the phone to bereaved people	Excellent oral skills Knowledge of procedures
Provide advice on funeral arrangements	Communication – written and oral Knowledge of procedures, services and legislation Attention to Detail
Interview relatives to discuss style of funeral coffin/casket, cars, flowers and costs	Interviewing skills and empathy Building Relationships
Liaise with clergy or celebrants	Communication – written and oral Building Relationships
Make arrangements for the burial or cremation ceremony	Knowledge of legislation and procedures Planning and Organising Communication – written and oral
Escort mourners to the chapel of rest	Client Care and Empathy Organising
Organise the after-service reception, including the catering	Planning and Organising
Assist with legal documentation	Knowledge of procedures Written skills
Assist and support the relatives and friends through the arrangements and ceremonies	Client Care Communication – oral
Organise all notices of the death and funeral arrangements in the media	Communication – written and oral Written skills
Arrange floral tributes and distribute and collect attendance and tribute cards	Planning and Organising

Funeral Directors will take responsibility for the on-going…

Management of day-to-day business / branch operations including managing finances, purchasing, people management, and for meeting and taking instructions from the client following the First Call	Management and Operational skills Understanding funeral business procedures
Coordinate and supervise funeral staff including embalmers, drivers, receptionists, funeral assistants and funeral arrangers	Managing People Communication – written and oral Interpersonal Skills
Checking that all proper documentation has been completed, including the estimate of costs.	Attention to detail Knowledge of regulation, legislation and procedures
Make arrangements for the funeral including liaising with external authorities for interment/cremation or repatriation	Attention to detail Knowledge of legislation and procedures Communication – accuracy in written and oral
Arrange for the construction of a monument, or the disposal of cremated remains	Client Care Knowledge of regulation, legislation and procedures
Arrange floral tributes and distribute and collect attendance and tribute cards	Client Care Communication – oral and written Attention to detail
Conduct the funeral	Client Care Communication – oral Resource Planning, Organising and Leadership Managing People Operational Management including risk assessment and logistical planning