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Looking at Different Jobs Copy

Looking at the different jobs within the funeral industry.

 

 

Funeral Assistant’s are sometimes referred to as Funeral Attendant’s; Funeral Operative’s; Driver Bearer‘s and take responsibility for…

Providing information over the phone to bereaved people, including taking the first call received from clients
  • Excellent oral skills
  • Knowledge of procedures
The removal and transportation of the deceased into care to the funeral directing business
  • Communication – written and oral
  • Knowledge of procedures, services and legislation
  • Attention to Detail
Basic Preparation and Presentation of the deceased
  • Care and attention to detail
Preparing the Coffin
  • Attention to detail
  • Numerical and Written
Ensuring all funeral service vehicles are clean and prepared for each funeral
  • Knowledge of legislation and procedures
  • Planning and Organising
  • Communication – written and oral
Escort mourners to the chapel of rest
  • Client Care and Empathy including Organising
Driving the hearse and for carrying of the coffin from the hearse into the Crematorium; Churchyard; Woodland etc
  • Planning and Organising
Assist and support the relatives and friends through the arrangements and ceremonies
  • Knowledge of procedures
  • Written skills
Arrange for transportation of floral arrangement
  • Client Care
  • Communication – oral
Collect attendance and tribute cards
  • Communication – written and oral
  • Written skills

 

Job Role: Funeral Arrangers and Administrators take responsibility to…

Provide information over the phone to bereaved people
  • Excellent oral skills
  • Knowledge of procedures
Provide advice on funeral arrangements
  • Communication – written and oral
  • Knowledge of procedures, services and legislation
  • Attention to Detail
Interview relatives to discuss style of funeral coffin/casket, cars, flowers and costs
  • Interviewing skills and empathy
  • Building Relationships
Liaise with clergy or celebrants
  • Communication – written and oral
  • Building Relationships
Make arrangements for the burial or cremation ceremony
  • Knowledge of legislation and procedures
  • Planning and Organising
  • Communication – written and oral
Escort mourners to the chapel of rest
  • Client Care and Empathy
  • Organising
Organise the after-service reception, including the catering
  • Planning and Organising
Assist with legal documentation
  • Knowledge of procedures
  • Written skills
Assist and support the relatives and friends through the arrangements and ceremonies
  • Client Care
  • Communication – oral
Organise all notices of the death and funeral arrangements in the media
  • Communication – written and oral
  • Written skills
Arrange floral tributes and distribute and collect attendance and tribute cards
  • Planning and Organising

 

Funeral Directors will take responsibility for the on-going…

Management of day-to-day business / branch operations including managing finances, purchasing, people management, and for meeting and taking instructions from the client following the First Call
  • Management and Operational skills
  • Understanding funeral business procedures
Coordinate and supervise funeral staff including embalmers, drivers, receptionists, funeral assistants and funeral arrangers
  • Managing People
  • Communication – written and oral
  • Interpersonal Skills
Checking that all proper documentation has been completed, including the estimate of costs.
  • Attention to detail
  • Knowledge of regulation, legislation and procedures
Make arrangements for the funeral including liaising with external authorities for interment/cremation or repatriation
  • Attention to detail
  • Knowledge of legislation and procedures
  • Communication – accuracy in written and oral
Arrange for the construction of a monument, or the disposal of cremated remains
  • Client Care
  • Knowledge of regulation, legislation and procedures
Arrange floral tributes and distribute and collect attendance and tribute cards
  • Client Care
  • Communication – oral and written
  • Attention to detail
Conduct the funeral
  • Client Care
  • Communication – oral
  • Resource Planning, Organising and Leadership
  • Managing People
  • Operational Management including risk assessment and logistical planning
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