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Unit 4 – The First Call

A Death Has Occurred

Funeral Directors and Arrangers look upon the ‘First Call’ as the initial enquiry regarding the arrangement of a funeral – in effect responding to notification that death has occurred.

First Calls usually fall into three categories:

  • Deaths occurring at a private address
  • Deaths occurring at a hospital, nursing home or hospice
  • Sudden deaths occurring where the Coroner is involved
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