Arranging a funeral is one of the most important facets of the duties of a Funeral Director and/or Funeral Arranger. Sitting down and discussing the needs of the bereaved client, in a compassionate and professional manner, can reassure them of the commitment we have as a profession in ensuring the funeral is a personal and unique tribute to their loved one and their loved one will be well cared for.
Arranging a funeral can be a traumatic and emotive event for a family. The funeral arrangements should be completed with knowledge, patience, courtesy, tact and in a calm, unhurried manner.
Many funeral homes have arrangement or interview rooms where the family may discuss their needs in private, without interruption. These rooms will vary widely from business to business and should be designed to safeguard the comfort and privacy of bereaved clients.
Whether the funeral arrangements are made on the funeral premises, or at a family home, the basic format of each arrangement will follow a similar pattern.
Holding conversations with the bereaved will assist the funeral director or arranger in building rapport with the family and make certain they feel at ease in expressing their wishes.