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Unit 1 – NAFD Code of Practice and Code of Professional Standards

Members of the Association have a responsibility to maintain the highest level of service and care of the deceased and to the bereaved.

The Association expects members to ensure an acceptable level of client satisfaction is maintained and, indeed, demand the highest standard of care, compassion and service

A Code of Practice and a Code of Professional Standards applies to all NAFD UK funeral home members.  Included, is a procedure for resolving disputes incorporating independent conciliation and arbitration through NAFD Resolve.

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